MYSTERY SHOPping

Here at Hue & Me we offer a mystery shopping service. By acting as secret shoppers we can provide comprehensive feedback from our visit which highlights what practices are working efficiently as well as areas of weakness that need improvements. 

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We provide a personalised service so ahead of these visits we consult with you to ensure our brief and survey content covers your requirements. Following our visit we will send you a detailed report and talk you through our findings as well as offering an action plan. 

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Mystery shopping provides a snapshot of service, but repeat visits build a picture of how your business is performing. It’s a chance to celebrate the good and act on the poor. It makes your staff accountable for their conduct and leads to positive behaviours and improved customer service. This ensures you retain current customers, attract new ones and ultimately leads to more sales.